Managed Services/Outsourcing
In today's technology-driven business operations, IT support is fundamental. But tighter budgets and staff reductions have forced many organizations to cut critical elements from the IT support infrastructure -- leaving many exposed to prolonged and costly outages. ProSys gives you new options for managing your IT service and support needs with its Managed Services and its National Customer Support Center.
As one of the largest solutions integrators in the United States, we specialize in putting today's technology into action for some of the most influential companies in the Fortune 500. Managed Services is one more way we can help eliminate many of the risks, costs and complications of managing your technology environment.
Managed services can help you realize the most value from your server, storage and network technology investments in every stage of the technology life cycle. Whether you are looking for dedicated networking resources, scalable IT systems to accommodate rapid business changes, or expert management of complex systems, ProSys employs highly trained experts to provide world-class managed services, best in class technology and flexible service options.
ProSys managed services include:
- Network Monitoring
- Enterprise Class Messaging, Microsoft Exchange Product
- Comprehensive Services
- Desktop Management
- Server Management
- System Administration
- Help Desk
If your company is ready to move to the unlimited potential that E-business makes possible, ProSys can get you there. From consulting and design to integrated broadband solutions, with ProSys you can proceed to electronic interaction and commerce through a single resource.
- Objectives and Usage, Network Backbone, Storage and Security Consulting
- WAN Monitoring
- Hosted Applications
- Remote LAN Monitoring
- Hosted/Managed
- Deployment
- Support
Regardless of how unique your environment may be, you decide which services you need and how often you need them and we will tailor a program to meet your specific requirements. We can even support current hardware in your environment from the leading vendors such as HP, IBM, Cisco and more. Let us help you keep your business and your IT infrastructure going strong.
Client Support Center Services (CSC) provide clients with a Single Point of Contact (SPOC) and are essential for the delivery of services in a timely and efficient manner. CSC Services are a complex integration of ProSys’ program management and network services processes, people and technology. This team is typically provides the following competencies:
Network Operations Management Services provides corporations with the opportunity to assign network management functions to ProSys, allowing our team to take the responsibility for managing the organization’s infrastructure operations.
Acquisition Services provides centralized procurement, management and configuration for multi-vendor hardware and software products.
Asset Management Services insure accurate inventory and on-going tracking of IT assets from the time purchased/leased to disposal.
Desktop and Server Image Maintenance Services enables clients to provide us with “master images”. These images are managed and maintained on our servers and are used to either initially configure or reconfigure deployed hardware to insure standardization.
On-site Support Services provide credentialed technicians for hardware or software support as a dedicated resource for specific client locations.
Dispatch Support Services provide credentialed technicians for hardware or software support on an as-needed, by-event basis throughout the U.S.
Installs, Moves, Adds and Changes (IMAC) Services provide credentialed technicians for hardware or software installations, moves, adds or changes, either dedicated or dispatched.
Technology Refresh Services provide credentialed technicians for hardware or software migration or remediation on an enterprise level.
Disposal Services provide technicians for the removal, preparation and disposal of IT assets. |
