Tech Support Services

As companies look for more cost effective ways of ensuring quality service to their end users, Prosys can provide a number of solutions to augment an IT department’s limited resources. By augmenting your existing resources with targeted services from ProSys, you can be more responsive to your employees and customer’s computing needs without the worry of fixed overhead costs. As a service partner authorized by most major manufacturers, Prosys can provide warranty support as well as flexible Service Level Agreements (SLA’s) to meet the needs of budget conscious customers and out of warranty equipment scenarios. Here is a sample list of support services that Prosys can provide:

• On-Site Support Services
  • On-Site Help Desk
    • Legacy and Shrink Wrapped Application Support
    • Call Trend Analysis
  • Hardware Repair & Maintenance (Break/Fix)
  • Desk Side Application Support
  • Moves, Adds, Changes(MACs)
  • Staff Augmentation
  • Asset Management
     
    
• Centralized Support Services
  • Desktop Management
    • Asset Management
    • Software License Monitoring and Distribution
  • Centralized Help Desk
    • Legacy and Shrink Wrapped Application Support
    • Call Trend Analysis
  • National Depot Services
    • Repair, Maintenance and Hot Spares Program
    • System Upgrades and Redeployment