Friday, February 8, 2008 – Since joining the ProSys team in September 2007, Mike McClain has contributed greatly to furthering the ProSys/Cisco partnership while functioning in his role as Practice Manager for our contact center capabilities. As a multi-disciplined and dedicated contact center consultant with over 20 years of experience in management, system development and implementation, Mike recently enabled ProSys to attain the Cisco Contact Center Enterprise ATP certification, singling ProSys out as a leader in the contact center industry. Further growing our already strong relationship with Cisco, Mike has stepped up to serve in his role as ProSys’ resident expert in contact center technology and CTI development.
“Rapid advances in technology have created an environment where specialized teams are required in order to assure a successfully delivered contact center solution,” Mike said when asked how the addition of this latest certification will effect ProSys’ clients. “Attaining Cisco’s Unified Contact Center Enterprise ATP certification has catapulted ProSys into the enterprise contact center space and ensures specialized teams are ready to deploy complex solutions in the 21st century contact center.”
Previous to joining ProSys, Mike held key positions with leading contact center integrators including his work as a Senior Solution Architect for Dimension Data, a Principle Consultant for Avaya Communications, not to mention his time with Verizon Communications where he was instrumental in building the contact center business in the Mid-Atlantic and Southeastern regions for each of these organizations. Early in his career, Mike also built a services consulting organization that provided products and services to the federal government and many Fortune 500 companies. The experiences he has gained throughout his time in the industry will no doubt help to strengthen ProSys’ contact center offering, providing confidence to both existing and future customers that only the best-of-breed technologies and services – coupled with our very skilled and highly-trained professionals – are being provided.
So what does this really mean for our customers? On the surface, achieving the Cisco Contact Center Enterprise ATP certification means that ProSys has met and surpassed Cisco’s rigorous program requirements and criteria necessary to earn the designation. But in reality, it means much more. For those we serve, achieving this certification also means that not only are we better prepared to sell, design, install and support Cisco Contact Center solutions; but ultimately, ProSys’ demonstrated willingness to excel in Cisco solutions has further strengthened this partnership, enhancing all of our Cisco offerings for both current and prospective clients.
Currently, ProSys employs several CCIEs and 150+ Cisco certified professionals on its growing staff. In addition to being a Cisco Gold Certified Partner and achieving Cisco Customer Satisfaction Excellence (the highest customer satisfaction distinction for Cisco partners), ProSys holds advanced specializations in: Routing & Switching, Security, Data Center Storage Networking, Wireless LAN and Unified Communications. Also, in addition to being a Unified Contact Center Enterprise ATP, ProSys is an Authorized Technology Provider of Outdoor Wireless Mesh, Network Hosted Storage and Rich Media Communications.
About Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure.